Terms of Service

Effective Date: 25 August 2024

Welcome to www.ruutos.com (“Website”). These Terms of Service (“Terms”) govern your use of our Website and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before using our services.

Company Details:

Business Name: Ruutos Consulting & Projects
Address: 79 Hill Street, Ferndale 2160, South Africa
Email: info@ruutos.com

1. Acceptance of Terms

By accessing and using this Website, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations, including the Consumer Protection Act of South Africa. If you do not agree with these Terms, you should not use this Website.

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use this Website and purchase our products. By using this Website, you represent and warrant that you meet these eligibility requirements.

3. Products and Services

3.1 Product Description

Ruutos Consulting & Projects offers a range of hair care products specifically designed for natural hair types. We strive to provide accurate and detailed descriptions of our products on the Website. However, we do not warrant that the product descriptions, colors, or other content are complete, current, or error-free.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit the quantities of any products we offer. We may, at our sole discretion, discontinue products at any time without notice.

4. Orders and Payments

4.1 Placing an Order

To place an order, add the desired products to your shopping cart and proceed to checkout. You will be required to provide personal and payment information. By placing an order, you agree that all information provided is accurate and complete.

4.2 Pricing

All prices displayed on the Website are in South African Rand (ZAR) and include Value Added Tax (VAT) as applicable. We reserve the right to change prices at any time without prior notice. However, such changes will not affect orders that have already been confirmed.

4.3 Payment Methods

We accept various payment methods, including credit cards, debit cards, and electronic funds transfer (EFT). By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.

4.4 Order Confirmation

After placing an order, you will receive an email confirmation detailing the products ordered, total cost, and delivery information. This email confirms our acceptance of your order.

4.5 Cancellation

You may cancel your order before it has been dispatched by contacting us at info@ruutos.com. If the order has already been dispatched, please refer to our Returns and Refunds policy below.

5. Shipping and Delivery

5.1 Delivery Locations

We currently deliver within South Africa. For international deliveries, please contact us directly at info@ruutos.com.

5.2 Delivery Timeframes

We strive to process and deliver orders within 3-7 business days. Delivery times may vary depending on your location and unforeseen circumstances. We are not responsible for delays caused by external factors such as courier delays or natural disasters.

5.3 Shipping Fees

Shipping fees will be calculated and displayed at checkout based on your delivery address and the weight of your order.

5.4 Risk of Loss

All purchases are made pursuant to a shipment contract. The risk of loss and title for items pass to you upon our delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

If you are not satisfied with your purchase, you may return the product within 7 days of delivery for a full refund or exchange, provided that the product is unused, in its original packaging, and accompanied by proof of purchase.

6.2 Return Process

To initiate a return, contact us at info@ruutos.com with your order details and reason for return. We will provide instructions on how to return the product.

6.3 Refunds

Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during purchase.

6.4 Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of delivery at info@ruutos.com. We will arrange for a replacement or refund at no additional cost to you.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Ruutos Consulting & Projects or its content suppliers and is protected by South African and international intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

8. User Conduct

By using this Website, you agree not to:

Violate any applicable laws or regulations.
Infringe upon the rights of others.
Upload or transmit viruses or any other harmful code.
Interfere with or disrupt the operation of the Website.
Use the Website for any fraudulent or unlawful purposes.

We reserve the right to terminate your access to the Website if you violate these Terms or engage in any prohibited activities.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, Ruutos Consulting & Projects shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or purchase of our products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ruutos Consulting & Projects and its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Website, violation of these Terms, or infringement of any rights of another.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically for any updates.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms constitute the entire agreement between you and Ruutos Consulting & Projects regarding your use of the Website and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: info@ruutos.com
Address: 79 Hill Street, Ferndale 2160, South Africa

Last Updated: 25 August 2024

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.