Real answers for real hair. Below you will find quick answers to the questions we hear most often, from managing moisture and breakage to keeping your scalp healthy under braids and wigs. If you want a deeper walkthrough, the linked products at the end of each answer will take you further.
Moisture and dryness
How do I keep my 4C hair moisturised?
Start with wet or damp hair, apply your leave-in conditioner, then seal with a butter and oil cocktail. This is the LCO method (Liquid, Cream, Oil), and it works because 4C hair loses moisture fast through the tight coil pattern. Spritz your hair with a curl refresher every day, then seal your ends with Moisture Intense Hair Butter and Hair Elixir. Deep condition your hair bi-weekly using the Reconstruct or Restorative Hair Mask.
How often should I moisturise my 4C hair?
Most 4C hair needs moisturising every two to three days, though very dry or low-porosity hair may need it daily. You are not doing anything wrong if your hair drinks up product fast; that is just how tightly coiled strands behave. For daily hydration between wash days, spritz with Curl Refresher or a water-based leave-in. Focus on the mid-lengths to ends where dryness starts, not the roots.
Is water by itself a good enough moisturiser for 4c hair?
No, water hydrates but evaporates quickly, so it needs sealing in to actually moisturise your hair. This is a common mix-up, and it is not your fault. Water is genuinely the first and most important step; it just cannot work alone. Spritz your hair with water, follow with a leave-in conditioner, then seal with an oil or butter to trap that hydration in the strand. Our leave-in conditioner is built exactly for this second step.
What is the best moisture routine for high-porosity vs low-porosity 4C hair?
Your routine depends on both porosity and scalp health. Normal scalp + high porosity: apply Moisture Leave-in Conditioner on damp hair, then seal with Moisture Loc Butter and Moisture Hair Elixir. Dandruff or eczema scalp + high porosity: use Ruff Control Leave-in Conditioner and Ruff Control Loc Butter + Hair Elixir instead. Low porosity: start with the lighter, water-based Curlyberry Leave-in Conditioner, then Hair Butter and Elixir sparingly. Hydrate the scalp before oiling.
How do I hydrate my fine, low-density 4c hair?
Use lightweight, water-based products in smaller amounts so your fine strands get moisture without becoming weighed down or greasy. Fine, low-density hair holds less product than it looks like it should, and that is completely normal, so heavy butters can leave it limp rather than defined. Choose thinner leave-ins and creams, applied section by section, and avoid layering too many heavy oils at once. Our Fine Hair Normal Scalp bundle is built specifically for this hair type and density.
How do I keep my natural hair moisturised in winter?
Cold, dry air pulls moisture out of natural hair faster in winter, so increase how often you moisturise and switch to heavier sealants. You’re not imagining it; hair that felt fine in summer can suddenly feel brittle once the temperature drops. Hydrate with Curl Refresher daily, then seal your ends with Moisture Intense Hair Butter. Deep condition bi-weekly with our Reconstruct Hair Mask to keep strands resilient. For dandruff-prone scalps, cold weather makes flakes worse; swap in Ruff Control Shampoo weekly.
Breakage, Protein and Strength
How often should I do a protein treatment on my natural hair?
Most 4C hair needs a protein treatment every four to six weeks, though fine hair may need light protein to strengthen when conditioning. There is no single right answer here. It really depends on how your hair responds, so watch for increased elasticity and strength as your guide. Too much protein can leave hair stiff, so always follow it with a moisturising conditioner. Our Reconstruct Hair Mask works well as a scheduled monthly treatment for most curl types.
How do I know if my hair needs protein or moisture?
Signs your hair needs protein: fine, fragile strands, mushy or gummy texture when wet, or overly soft hair that stretches too far before breaking. Signs your hair needs moisture: dry, dull, rough strands that snap immediately when stretched. This mix up trips up so many of us, and honestly it’s one of the most common questions we hear. Use our Reconstruct Hair Mask for protein and Restorative Hair Mask for moisture. If your hair is thick and breaks, try the lighter Curlyberry Super Smooth Conditioner.
How do I stop constant breakage even when I trim regularly?
Constant breakage despite trims usually means the damage is deeper than the ends. Look at your washing routine first, harsh sulphate shampoos strip your strands and weaken bonds over time. Switch to our Nourishing Shampoo or, for dandruff prone scalps, our Ruff Control Shampoo. Deep condition weekly with our Reconstruct Hair Mask to rebuild protein bonds, and always finish with our Restorative Hair Mask for moisture. Skip heat, be gentle detangling on damp hair, and check for tight hairstyles pulling at your edges.
Can I do a protein treatment at home?
Yes, and it is one of the easiest ways to strengthen your hair between salon visits. Start on freshly washed / damp hair. Apply our Reconstruct Hair Mask from tips to roots, section by section, and then cover with a plastic cap for 20 to 30 minutes. If you have a steamer or heating cap, use it. The heat helps active ingredients penetrate deeper. Rinse thoroughly with cool water, then follow with a moisturising conditioner. Repeat every four to six weeks, or more often if your hair feels mushy.
How can I stop breakage?
Breakage usually comes from three places: harsh products, rough handling, or protein/moisture imbalance. Start by switching to a sulphate-free wash. Use our Nourishing Shampoo for normal scalps or Ruff Control Shampoo if you deal with dandruff. Deep condition weekly, alternating between our Reconstruct Hair Mask for strength and our Restorative Hair Mask for moisture. Detangle only on damp, conditioned hair using your fingers first, then a wide-tooth comb. Sleep on satin, avoid heat, and loosen tight styles. If breakage persists, book a scalp consult at our salons.
Dandruff and scalp health
How do I prevent dandruff on natural hair?
Dandruff on 4C hair usually comes from an imbalance on your scalp, not your hair itself. Common triggers are heavy oils sitting on the scalp, tight protective styles trapping sweat, harsh sulphate shampoos, and stress. Start by washing weekly with our Ruff Control Shampoo, our sulphate-free anti-dandruff formula that soothes flaky, itchy scalps without stripping your strands. Follow with our Ruff Control Leave-in Conditioner and hydrate using the full Ruff Control range. For persistent flakes or eczema, book a scalp consult at our salons.
How do I treat a dry, flaky, itchy scalp?
Dry, flaky, itchy scalps usually need a gentle reset, not more product piled on top. Start by clarifying with our Clarifying Shampoo to remove product buildup. Then wash weekly with our Ruff Control Shampoo, our sulphate-free anti-dandruff formula. Massage it into your scalp and leave for 7 minutes before rinsing; this gives the active ingredients time to soothe irritation. Between washes, spritz with Curl Refresher or Curlyberry Leave-in Conditioner. Skip heavy oils; they trap flakes and worsen itch. If the flakes are yellowish, oily, or spreading, that could be seborrhoeic dermatitis. Book a scalp consult with us.
Is zinc pyrithione safe for textured hair?
Yes, zinc pyrithione is safe for textured hair when used correctly. It’s a dermatologist-recommended antifungal that targets Malassezia yeast, the actual cause of most dandruff and scalp itching. What matters is how you use it. Apply the shampoo directly to your scalp, leave it for 5 to 7 minutes to let the active ingredient work, then rinse thoroughly and follow with a moisturising conditioner to protect your strands. Our Ruff Control Shampoo uses zinc pyrithione at a scalp-safe percentage, formulated specifically for 4A to 4C hair so it clears dandruff without stripping moisture.
How do I get product build-up off my scalp?
Product build-up happens when heavy oils, gels, dry shampoos, or protective style residue coat your scalp faster than your regular wash can lift them. You’ll feel it as a filmy, waxy layer, sometimes with dulled hair or itch that won’t quit. Wash with our Clarifying Shampoo once a month or after every protective style takedown. Massage into your scalp for 2 to 3 minutes to lift the build-up, then rinse thoroughly. Follow with our Restorative Hair Mask because clarifying can leave hair thirsty. For dandruff-prone scalps, alternate with our Ruff Control Shampoo weekly.
Can I use Ruff Control if I have eczema?
Yes, our Ruff Control range is formulated to be gentle on inflamed, sensitive scalps, including those with mild eczema and seborrheic dermatitis. Ruff Control is sulphate-free, contains anti-fungal actives, and skips the harsh fragrances that trigger flare-ups. Start slowly: use Ruff Control Shampoo once a week, follow with Ruff Control Conditioner, and finish with Ruff Control Hydrating Trio on the scalp. If your eczema is severe or spreading, please see a dermatologist first, then book a scalp consult with us for a customised routine.

